Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as quickly as possible online via the Services Australia website.

To certify for JSP a person must:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be out of work, and
– searching for work and ready to take part in activities that increase their opportunities of finding a task, or
– not able to work, study or look for work due to medical condition, illness or injury, or
– used or studying full-time and are unable to undertake these due to a medical condition, illness or injury and work or study to go back to

If the consumer has actually shown they are not able to work due to a temporary inability, employment see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP consumer is still working 30 hours per week, however their earnings has reduced. See Rates and Thresholds.

In all cases, inspect if the client is eligible to have their DSP restored before looking at another payment. See Commencing or employment going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they should provide their savings account balances, proof of income and employment separation information.

Customers can begin an early claim online. They will be able to complete Your personal details, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or employment less, the client will have less concerns to address in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for JSP. They will get a suggestion alert 14 days before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.

Customers moving from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they must:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their personal information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:

– currently in receipt of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will allow the consumer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or inappropriate to complete an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client begin a claim which can then be completed by the customer in their Centrelink online account

Remote customers

If the customer resides in a remote location and employment normally uses a representative, Remote Service Centre, or phone to do company and is unable or unsuitable to complete an online claim, the consumer must be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote customers.

The client needs to have:

– the remote indication showing on the Customer Overview, or
– a residential address in a remote place

To inspect the address remains in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, encourage the candidate to help the individual claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be affordable for a consumer to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually decreased their work potential customers by relocating to a new area.

If this is the case, the Service Officer need to investigate a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job hunters undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Workforce Australia or other professional provider, will have a preliminary appointment booked during the Participation Interview. Attending this very first supplier consultation is called the job applicant’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will identify the start date of the job candidate’s earnings assistance payment. Note: this is subject to job seekers satisfying any waiting periods and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This leaves out job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically compute this and use the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer information, name and ABN, will exist to the customer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a customer confirms the employer, employment when on payment, STP pre-filled income will exist to the client when they report. If the customer does not the company, when on payment, the STP employer might provide to the customer once again when they report.